Creating Excellent Customer Service for Medical Services Staff
    Irene Zucker, VerbaCom®
    (Half-day workshop)

Description of program objectives and specific skills
the program will transfer to persons completing it:

Discuss the important role staff support plays in communicating value to “customers”.

Learn effective tips for handling difficult situations by learning what to say and how to say it - on and off the phone.

Exceed Customer Expectations! Maintain Control! Handle Rude Customers! Make Interactions More Efficient!

Demanding customers want service, not excuses!

    Call 972-386-8372 to reserve your seat.

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